The J Kirby Electrical Way

We are not your average electricians

When James started his business in 2011 he recognised that there was a real need for an electrical business that was a cut about the rest in terms of quality, approach and reliability. He recognised that those small critical factors make all the difference to you the customer which is why he has installed a clear customer service culture within J Kirby electrical starting from ensuring you are always greeted with a smile (even on the phone 😊) To turning up on time, keeping your home or workplace clean to making sure every job we do is of an exceptionally high standard of workmanship.

It is why he came up with his customer service charter, affectionately known as the J Kirby way:

The day and time we say is the day and time we arrive

We don’t go missing! You will never wonder where we are or why we haven’t turned up when we said we would. If anything changes you will be informed.

Certificates

All our jobs are certificated so you can be sure your installations and repairs meet all the legal requirements, and everything is safe. NO exceptions! All our certificates are done onsite using Ipads to speed up the process (NO more paper)

We believe that without a certificate the job is not complete,

Dress to impress

All our staff wear uniforms and carry identity cards, so you know it’s us!

Service with a smile

We are not just your electricians we are your friends and you will find us polite and courteous at all time

Tidiness

Wherever we work we know it is not a building site, we will not leave it looking like one.

Communication

You will always know what we are doing, why we are doing it and we will not leave until we are happy you understand how to use anything we have installed or repaired for you.

No Surprises

The price we quote is the price we charge, and we will always inform you if something additional needs doing that will incur a charge before we do anything.

All work Guaranteed

We stand by our quality and workmanship which is why we guaranteed our work for 5 years. All materials come with standard manufacturers warranties.

Insurance

We have insurances in place for £10,000,000 so you can be confident that you are completely covered and insured.