We Do Things Differently
When James started J Kirby Electrical in 2011, he realised that there was a real gap in the market for an electrician, who provided a high quality service, dedication and commitment to the work.
James understood that these were the vital elements to providing exceptional customer service. Since then, he has created a culture of client care, which is instilled throughout the organisation.
“On time, very informative very tidy and was happy to leave them to it. Very professional and helpful chaps. Easy way to pay all stress free even leaving it to them to choose the best heating as I didn't have a clue no hassle all done and happy.”
We take our interactions with clients seriously and that means that every step of the way, you will be on the receiving end of our customer service charter, which we affectionately call the J Kirby Way.
Our Customer Charter
Time Keeping: Our team will arrive on the day and time that we have promised. If there are any issues, we will ensure that you stay updated.
Certification: Every one of our jobs is certified, so that you can be reassured knowing that your installation, or repair is in line with all the appropriate rules and regulations. We will create all of our certificates whilst on site, using iPads, which means the process is fast and efficient.
Presentation of Staff: Each one of our team wears a uniform and will carry an identity card with them. This means that you can have faith that you have a genuine professional working in your home or business.
Service with a Smile: We know that human interactions make a huge difference to how it feels to use a business. We ensure that our team are always polite and courteous, at all times.
We Keep things Tidy: When we finish any job, we make sure that the works are completely tidied before we leave.
We Communicate: We will always let you know what we are doing and why we are doing it. We will also help you to understand how any solution we have installed or repaired, works before we leave your premises.
No Surprises: The price that we quote you is the price that we charge, and we promise that we will always inform you ahead of doing any work that will incur an additional charge.
We Guarantee All Our Work: We take pride in the quality of our workmanship and all our work has a 5 year guarantee. The materials we use will come with standard manufacturer’s warrantees.
Insurance: We are insured for up to £10,000,000 so you can be reassured that your works are fully covered.
At J Kirby Electrical, you will always receive outstanding service and superior quality solutions at competitive prices.
We offer a comprehensive selection of domestic and commercial electrical services including:
- General Domestic Services
- General Commercial Services
- Solar PV Panels
- Solar Battery Storage
- EV Charging
- Smart Home Solutions
- Landlord Certificates
We are truly proud to have created a business that commits to maintaining high standards every step of the way and we believe that is why our customers are so happy with our work.